Client Service

At DLZ our clients come first, not external shareholders. The fact that we are a private, family-owned company allows us to focus more on customer service than our larger publicly traded competitors.  Our ownership structure enables us to invest for the long term without the approval of Wall Street analysts who have no understanding of the communities we serve. This translates into a far better client experience at DLZ than at other firms.

The DLZ Difference

  • We view every engagement, no matter how small, as a long-term relationship; with 80% of our work being repeat business.
  • 24 Hour Response – Our entire staff is encouraged to provide a response to clients within 24 hours.
  • Project Managers with Resources – Our project managers have the decision-making authority needed to make both them and their projects successful.
  • Less bureaucracy=more success – Our organization chart is only one page, allowing us to respond to our clients’ needs in a quick and decisive manner.
  • More Human Interaction=Less Auto-Attendant Interaction – When you call our office during regular business hours, you will reach a staff member, not a voice prompt.

We exist to serve our clients and to meet their needs. Our employees regularly reinforce a constant focus on client service.